No email received

mazizi

2012-07-27 10:56

Hi,

I have QC 5.x freshly installed through softacolous from cpanel.

The problem is that the admin (me - 1stemail@gmail.com) did not received any email but the customer (me also but another email - 2ndemail@gmail.com) did received "Thank you email" from 1stemail@gmail.com via SSL outgoing mail server.

How to make the admin receive the email?

» Quick.Cart v5.x

treewood (OpenSolution)

2012-07-27 11:53

try to contact to server admin and ask him about it

mazizi

2012-08-01 04:03

Hi treewood,

Why should I ask the server admin? I mean their server can send email correctly whether SSL or not.

It just that I am not getting the order email while my customer can. Would you help me on that?

Thanks.

-mazizi

mazizi

2012-08-01 05:37

Hi treewood,

I am sorry for the trouble. QC actually did send the order email. It just ended up in spam folder. No matter how many time I clicked "Not Spam" in Gmail, it still end up in spam folder because the @gmail.com email was sent through the SSL server not through gmail.

Thanks!

p/s: I think when people complaint that they are not receiving order email the quick answer is to ask them to check spam folder especially when they use @gmail.com for the administrative email.